Shipping & Return Policy

Shipping, Returns & Refund Policy

Last Updated: August 13, 2026

Thank you for shopping with Bailey Grooming Company. We take pride in our grooming products and want every order to arrive safely and accurately.

This Shipping, Returns & Refund Policy explains our procedures for order processing, shipping, delivery, returns, exchanges, damaged products, and refunds for purchases made through www.baileygroomingco.com.

1. Order Processing

Orders are processed and prepared for shipment as promptly as reasonably possible.

Processing time is separate from carrier transit and delivery time. Orders placed on weekends, holidays, or during periods of high order volume may require additional processing time.

Once your order has shipped, you may receive tracking information at the email address associated with your order, when tracking is available.

2. Shipping

Shipping charges, when applicable, will be calculated and displayed during checkout.

Delivery dates provided during checkout or by a shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside Bailey Grooming Company’s reasonable control, including:

• Carrier delays.
• Severe weather.
• Holidays.
• High shipping volumes.
• Incorrect or incomplete delivery addresses.
• Transportation disruptions.
• Other unforeseen circumstances.

If we are unable to ship your order within the timeframe represented at the time of purchase, we will handle any required delay notification, cancellation option, or refund in accordance with applicable law.

3. Warm Weather Shipping — Body Butter & Beard Butter

Our Whipped Body Butter and Beard Butter are temperature-sensitive products.

Because these products are whipped to achieve their intended texture, exposure to warm or hot temperatures during shipping can cause them to soften or melt. Once melted, the product may not return to its original whipped texture even after cooling.

For this reason, Bailey Grooming Company reserves the right to temporarily suspend shipping of Whipped Body Butter and Beard Butter during warm or hot weather conditions when we reasonably believe temperatures may negatively affect the product during transit.

If your order contains one of these temperature-sensitive products and shipping must be delayed because of weather conditions, we will contact you regarding the delay and provide any options required under applicable law.

We would rather delay shipment than knowingly send a product under conditions likely to compromise its intended quality.

4. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase.

If you discover an address error, contact us as soon as possible at info@baileygrooming.com.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the shipping carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility when permitted by law.

5. Order Tracking and Delivery

If tracking information is provided, customers are encouraged to monitor their shipment and delivery status.

A carrier’s tracking system may indicate that a package has been delivered before the customer physically locates it. If this occurs, please check:

• Around your delivery location.
• With members of your household.
• With neighbors when appropriate.
• With your apartment, leasing, front-desk, or mailroom personnel.
• Directly with the shipping carrier.

If you are still unable to locate the package, contact us at info@baileygrooming.com so we can assist with determining appropriate next steps.

6. Lost Packages

If tracking information does not show delivery and you believe your package has been lost in transit, please contact us.

We may work with the shipping carrier to investigate the shipment before issuing a replacement or refund.

If an order was never shipped or otherwise qualifies for a refund under applicable law, Bailey Grooming Company will provide the appropriate refund rather than limiting the customer solely to store credit.

7. Damaged Products

Please inspect your order promptly after delivery.

If a product arrives damaged, broken, leaking, or otherwise unusable because of shipping damage, contact us within 7 days of delivery.

Please provide:

• Your name.
• Your order number.
• A description of the problem.
• Photographs of the damaged product.
• Photographs of the shipping packaging when reasonably available.

Please do not discard the damaged product or packaging until we have reviewed your claim, unless doing so is necessary for health or safety reasons.

After reviewing the issue, we may provide an appropriate replacement, refund, or other resolution.

8. Incorrect or Missing Products

If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery at info@baileygrooming.com.

Please provide your order number and details regarding the incorrect or missing product.

If Bailey Grooming Company made an error fulfilling your order, we will work to correct the issue at no additional product or standard shipping cost to you.

9. Returns

We accept eligible returns requested within 14 days of delivery.

To qualify for a standard return, the product must be:

• Unused.
• Unopened.
• In its original condition.
• In its original packaging when applicable.
• Accompanied by proof of purchase.

Before returning an item, you must contact info@baileygrooming.com to request return instructions.

Products returned without prior authorization may not be accepted.

10. Opened or Used Personal-Care Products

For hygiene, sanitation, and product-safety reasons, opened or used grooming and personal-care products generally cannot be returned or exchanged because of a change of mind, fragrance preference, or personal preference.

This includes, where applicable:

• Beard Oil.
• Beard Balm.
• Beard Butter.
• Body Butter.
• Other cosmetic or personal-care products that have been opened or used.

This restriction does not prevent us from addressing products that arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.

11. Fragrance Preferences

Fragrance is subjective, and individual scent preferences vary.

A customer’s dislike of a fragrance after opening or using the product does not generally qualify the product for a return or refund.

We encourage customers to carefully review fragrance descriptions before purchasing.

12. Allergic Reactions and Skin Sensitivities

Customers are responsible for reviewing ingredient information before using our products, particularly if they have known allergies or sensitivities.

Because individual sensitivities vary, an allergic reaction or personal sensitivity does not automatically establish that a product is defective.

If you experience irritation or another adverse reaction, discontinue use.

Please contact us if you believe there may be a quality or manufacturing issue with the product. Nothing in this section limits any rights or remedies provided by applicable law.

13. Exchanges

Eligible unopened and unused products may be considered for exchange within the 14-day return period.

Exchange availability depends on product inventory.

Customers should contact us before sending any item back.

If an exchange results from an error made by Bailey Grooming Company, we will cover reasonable standard shipping costs associated with correcting that error.

For discretionary exchanges requested by the customer, applicable shipping expenses may be the customer’s responsibility.

14. Return Shipping Costs

Unless the return results from a damaged, defective, incorrect, or improperly fulfilled order, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable for discretionary returns except when required by law.

We strongly recommend using a trackable shipping method when returning merchandise.

Bailey Grooming Company is not responsible for an authorized return that is lost during return transit before reaching us, except as required by applicable law.

15. Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment methodused for the purchase.

After a refund is issued by Bailey Grooming Company, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

We do not control financial institutions’ processing times.

16. Non-Returnable Items

Unless an item is damaged, defective, incorrect, or otherwise required to be accepted under applicable law, the following may not be eligible for return:

• Opened grooming products.
• Used grooming products.
• Products returned outside the stated return period.
• Products damaged because of misuse or improper storage after delivery.
• Products without reasonable proof of purchase.
• Gift cards, if offered.
• Final-sale or clearance products that were clearly identified as final sale before purchase.
• Customized or personalized products, if offered.

17. Cancellations

If you wish to cancel an order, contact us as soon as possible at info@baileygrooming.com.

We will make reasonable efforts to honor cancellation requests before an order has been processed or shipped.

Once an order has shipped, it may be subject to our standard return procedures.

18. Refused and Undeliverable Packages

Packages returned to Bailey Grooming Company because of an incorrect address, incomplete address, refusal of delivery, or inability of the carrier to complete delivery may require additional shipping charges before being resent.

If a refund is requested instead of reshipment, reasonable shipping costs already incurred may be deducted from the refund when legally permitted.

19. Promotional, Discounted, and Bundle Purchases

Refunds for products purchased using promotional discounts will be based on the actual amount paid for the returned product.

For bundles or multi-product promotions, returning only part of the bundle may affect the promotional pricing originally applied.

Any applicable adjustment will be calculated before the refund is issued.

20. Chargebacks and Payment Disputes

If you believe there is a problem with your order or payment, we encourage you to contact us first at info@baileygrooming.com so we have an opportunity to resolve the issue.

Nothing in this policy limits your rights regarding legitimate payment disputes or protections available through your financial institution or applicable law.

21. Policy Changes

Bailey Grooming Company may update this Shipping, Returns & Refund Policy periodically to reflect changes in our products, shipping practices, business operations, or applicable requirements.

Changes will be posted on our website with an updated “Last Updated” date.

The policy in effect at the time of purchase will generally apply to that transaction, subject to applicable law.

22. Contact Us

For shipping questions, return requests, damaged products, incorrect orders, or refund inquiries, please contact:

Bailey Grooming Company
Brownsburg, Indiana
Email: info@baileygrooming.com
Website: www.baileygroomingco.com